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How can I track my order?
Once your order has been shipped, you will receive a notification via email containing the tracking information. You can monitor the progress of your delivery with this tracking info. If you have not received a tracking update and it has been an exte
How can I correct an order if I've purchased the wrong quantity?
If you accidentally ordered more than one of an item and need to adjust the quantity, please contact support as soon as possible with your order number. We will process a refund for the extra item. Please allow a specific date range for the refund to
How can I get additional brochures or pouches for my order?
If you require additional brochures or pouches for your order, especially if they are intended as gifts, please contact customer support. We will be happy to send them to you promptly. We also take your feedback into account for improving our service
Is the jewelry from your shop waterproof?
Our jewelry items are not waterproof. Exposure to water can damage the items and cause components such as gems and pictures to become dislodged. We advise that you keep the jewelry dry to prevent any damage. If you have any other questions or concern