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Damaged ProductUpdated 3 years ago

We offer free replacements for damaged items. 

Damaged items include:

  • markings/spots on your photo that weren't on your uploaded photo
  • damaged or defective gem

Damaged items do not include:

  • Blurry images caused from a low resolution photo uploaded
  • Items with no visible markings/spots

If an item is damaged you must send in a picture/video before we offer a replacement or refund

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