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How can I track my order?

Once your order has been shipped, you will receive a notification via email containing the tracking information. You can monitor the progress of your delivery with this tracking info. If you have not received a tracking update and it has been an exte

How can I correct an order if I've purchased the wrong quantity?

If you accidentally ordered more than one of an item and need to adjust the quantity, please contact support as soon as possible with your order number. We will process a refund for the extra item. Please allow a specific date range for the refund to

How can I get additional brochures or pouches for my order?

If you require additional brochures or pouches for your order, especially if they are intended as gifts, please contact customer support. We will be happy to send them to you promptly. We also take your feedback into account for improving our service

Is the jewelry from your shop waterproof?

Our jewelry items are not waterproof. Exposure to water can damage the items and cause components such as gems and pictures to become dislodged. We advise that you keep the jewelry dry to prevent any damage. If you have any other questions or concern

Has the size of the gem in the bracelets changed recently?

Yes, the size of the gem in our bracelets was increased since mid last year. We made the change to allow for better visibility of the photo inside the gem. Some customers prefer the new size, while others may prefer the older, smaller gem. We would l

What is the composition of your silver jewelry?

Our necklaces and bracelets are made of brass with silver plating. If you have any more questions regarding our jewelry materials or any other concerns, please do not hesitate to reach out to us for assistance.

What should I do if my photo did not upload with my order?

If your photo did not upload with your order, please respond directly to our email with your photo. We will process your order as soon as we receive it. Make sure to refer to our policy regarding photos to ensure the best possible quality of your pho

How do I adjust the length of my slider bracelet?

To adjust the length of your slider bracelet, hold both chains in one hand and the slider in the other. Ensure the chains are kept straight while you gently pull the slider up or down to the desired tightness or looseness.

How do I view the image inside my bracelet or necklace?

To view the image inside your bracelet or necklace, you may need to follow these steps:. An example or GIF demonstrating these steps may be provided for clarity. If you are experiencing issues with visibility, you may also try wiping the front and ba

What should I do if my necklace or bracelet has a defect?

If you suspect that your necklace or bracelet has a defect, such as a black dot blocking the image or a distorted picture, you are requested to provide a video to help us determine the quality of the item. Here are the instructions for taking the vid

How do I place an order as a gift for someone else?

To place an order as a gift, simply enter the recipient's name and address into the shipping details during the checkout process. Make sure to include your own billing information. This will ensure that the receiver gets the gift directly and that yo