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<p>If your photo did not upload with your order, please respond directly to our email with your photo. We will process your order as soon as we receive it. Make sure to refer to our policy regarding photos to ensure the best possible quality of your photo once it is placed inside the necklace. Guidelines for photo submission and quality assurance can be found here.</p>

If your photo did not upload with your order, please respond directly to our email with your photo. We will process your order as soon as we receive it. Make sure to refer to our policy regarding photos to ensure the best possible quality of your pho

What should I do if my photo did not upload with my order?

Can I change my order or cancel it?

Can I change the ship-to address?

Modify or Cancel Order

How Long Does Shipping Take?

Where Are Orders Shipped From?

International Shipping & Customs

My Package Is Lost In The Mail

Shipping Information

What Is Your Returns and Exchanges Policy?

Returns & Exchanges

Photo Requirements

Damaged Product

Custom Items Information

How can I track my order?

How can I correct an order if I've purchased the wrong quantity?

How can I get additional brochures or pouches for my order?

Is the jewelry from your shop waterproof?

Has the size of the gem in the bracelets changed recently?

What is the composition of your silver jewelry?

How do I adjust the length of my slider bracelet?

How do I view the image inside my bracelet or necklace?

What should I do if my necklace or bracelet has a defect?

How do I place an order as a gift for someone else?

What should I do if my photo did not upload with my order?Updated a year ago