What should I do if my necklace or bracelet has a defect?Updated 10 months ago
If you suspect that your necklace or bracelet has a defect, such as a black dot blocking the image or a distorted picture, you are requested to provide a video to help us determine the quality of the item. Here are the instructions for taking the video:
- Wipe the back of the gem with a microfiber cloth before recording the video to ensure it's clean.
- Record with a blank wall behind the gem to avoid background interference.
- Hold the pendant by its side so the back is not covered and light can enter.
- Slowly bring the gem up to the camera, ensuring it's in direct contact when viewing the photo.
- Wait for the camera to focus to get a clear view of the photo inside.
Once you have recorded the video, please respond with the video attached along with the name of the product.